Delivery Costs & Times
We Aim to Ship Fast!
We use numerous couriers to deliver your order, including Royal Mail, DPD, and DHL. At checkout you will have the option to choose which delivery service you prefer and an estimated timescale of the delivery method. Generally we over-estimate the times specified and aim to have your order with you as fast as possible. On most occasions the your order will be shipped the same day or next working day if placed after our cut-off time or on weekends/public holidays. Once an order is dispatched you can retrieve any tracking numbers by logging in to your account and checking your order history. Please ensure all your shipping information is correct to prevent any issues with deliveries and provide a valid telephone number as we will pass this on to couriers to contact you in case of any issues with delivery.
Laptop Orders
While we strive to dispatch every order as quickly as possible, Laptops may not be dispatched the same day as purchased even if purchased before the cut off period. This is because prior to the dispatching of the laptop, it goes through a rigorous pre-shipping suite of tests and final updates to make sure that the laptop you receive is working at peak performance and is up to date with all current drivers and updates. If any issues occur with the laptop during this testing period, we will be contact with you to explain the situation and work with you on a solution.
Domestic (United Kingdom) Orders
Our cut-off time for orders to be shipped by Royal Mail is 3.30PM, and 1PM for orders to be shipped by any other courier.
EU Orders
We ship to most of the EU using both road and air services using Royal Mail, DPD or DHL. Our cut-off time for orders to be shipped by Royal Mail is 3.30PM, and 1PM for orders to be shipped by any other courier. Royal Mail tends to deliver to most of the EU in around 5 working days but this can vary significantly depending on your location and your local postal company. DHL and DPD road services normally take 2-3 working days and full tracking is provided, DHL air services normally deliver within 1-2 working days providing there are no unexpected delays. Orders shipped without duties/taxes pre-paid may be delayed at customs and may incurr further handling charges from the courier.
Worldwide Orders (Outside the EU)
Outside the EU, we offer the options of Royal Mail or DHL/FedEx air services. Although Royal Mail is cheaper, it can take significantly longer to deliver your order and the parcel may not be fully tracked depending on your local postal service. We strongly recommend using our DHL or FedEx options for a timely and fully tracked delivery. Orders to most of the world are usually delivered within 5 working days.
Although we do specify and give you the option to choose your delivery method, at times we may switch couriers to an equivalent or better service depending on courier availability or other factors that may be out of our control.
